Shipping policy
Shipping Policy
Thank you for shopping with Ivory Lane Co.! Each of our products is handcrafted in small batches with care. Please review our shipping policy below before placing your order.
Processing Time
• Orders are processed within 2 business days.
• Orders are processed Monday through Friday, excluding weekends and holidays.
Shipping Time
• Once your order has shipped, delivery times are determined by USPS and your shipping destination.
• Delivery estimates are provided by the carrier and are not guaranteed.
Shipping Rates
• We offer flat-rate shipping of $6.50 on all orders.
• Free standard shipping is available on orders of $50 or more (before taxes, if applicable).
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your USPS tracking number. Please use this tracking number to monitor the status of your shipment.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned to Ivory Lane Co. due to an incorrect or undeliverable address, additional shipping charges may apply to reship the order.
Lost or Stolen Packages
Once USPS marks a package as delivered, responsibility for the package transfers to the customer. Ivory Lane Co. is not responsible for lost or stolen packages after delivery has been confirmed by the carrier.
If you experience an issue with your delivery, please contact USPS first. If there is anything I can do to assist you, please email me at ivorylaneco@yahoo.com.
Damaged Packages
If your order arrives damaged, please contact me within 2 days of delivery.
To help resolve the issue as quickly as possible, please include:
- Photos of the shipping box and packaging
- Photos of the damaged product(s)
Multiple Orders
If you place multiple orders, they may ship separately and are not guaranteed to be combined into one shipment.
Weather & Holiday Delays
Delivery delays caused by severe weather, holidays, or USPS carrier delays are outside of Ivory Lane Co.’s control. We appreciate your patience and understanding during these situations.
Contact Us
If you have any questions regarding your order or our shipping policy, please contact us at:
Email: ivorylaneco@yahoo.com
Thank you for supporting Ivory Lane Co. Every soap bar is handcrafted in small batches and carefully packaged before it heads to your home. We truly appreciate your patience while we prepare your order and are grateful for your support of our small business.